Purpose – The subject of the paper is haptic technology considered as a tool for improving the performance of libraries. The purpose of this paper is to determine the potential of this technology in the design of innovative library services. Specific goals include description of the ideas and features of haptic technology, identification of the main areas of application of haptic technology and outlining the possible uses of haptic technology in library services. Design/methodology/approach – The method of analysis and criticism of literature was used. The state of research from the period 2008–2018 on the use of haptic technology in libraries was established based on a systematic search of selected sources, such as resources indexed by Google Scholar, the Worldcat catalogue and the LISTA database. Findings – Haptic technology is a topic that should be covered more often in library and information science because it has a great potential to improve library services and make them more attractive. The two most important areas in which haptic technology could be applied in libraries are education and services, especially for disabled users that have special educational and service needs. Although it could be very helpful for disabled users, haptic technology can also be used in various contexts to provide more responsive and intuitive user interfaces for electronic library services. Research limitations/implications – The purpose of this paper is not to exhaust the topic but to continue and complement the problems pointed out by P. Fernandez and to initiate further discussion on this topic. Practical implications – The results can be widely used in practice as a framework for the implementation of haptic technology in libraries. Social implications – The paper can help to facilitate the debate on the role of implementing new technologies in libraries. Originality/value – The problem of haptic technology is very rarely addressed in the subject literature in the field of library and information science.