Financial controlling in service enterprises : key tools and indicators facilitating decision-making process with particular emphasis on improving financial condition

2019
journal article
article
dc.abstract.enThe aim of the paper is to identify and systematize the key tools and indicators for financial controlling in service enterprises which facilitate the effective management decision-making process especially during improving the financial condition of a company. It turns out that some of the indexes do not reflect the specifics and financial condition of an organization. Moreover, some indicators analyzed in isolation from others and without in-depth context taken into account (e.g. business environment) may lead to false conclusions that result in wrong decisions. Along with the growing importance of service companies (including Knowledge-Intensive Business Services), as well as the emergence of industrial and organizational crises, the importance of systematic financial controlling process grows. Based on the narrative literature review and experiences from the construction industry crisis in Poland in 2009-2018, a model of financial controlling system in a service enterprise, based on key indicators and tools was created. The model was based on three perspectives: historical reporting, maintaining the continuity of the company in a crisis situation as well as development and improving a competitive position of a company. The paper provides two contributions to the financial controlling in service enterprises. First, it provides a comprehensive approach to financial controlling by integrating the most crucial tools and indicators useful during the after-crisis recovery process of a company. Second, it proposes a theoretical model of financial controlling in service companies.pl
dc.affiliationWydział Zarządzania i Komunikacji Społecznejpl
dc.contributor.authorBohatkiewicz-Czaicka, Joanna - 179594 pl
dc.date.accessioned2019-06-28T08:40:47Z
dc.date.available2019-06-28T08:40:47Z
dc.date.issued2019pl
dc.date.openaccess0
dc.description.accesstimew momencie opublikowania
dc.description.number1, cz. 1pl
dc.description.physical125-138pl
dc.description.points14pl
dc.description.versionostateczna wersja wydawcy
dc.description.volume20pl
dc.identifier.eissn2543-8190pl
dc.identifier.issn1733-2486pl
dc.identifier.projectROD UJ / OPpl
dc.identifier.urihttps://ruj.uj.edu.pl/xmlui/handle/item/78193
dc.languageengpl
dc.language.containerpolpl
dc.rightsUdzielam licencji. Uznanie autorstwa - Na tych samych warunkach 3.0 Polska*
dc.rights.licenceCC-BY-SA
dc.rights.urihttp://creativecommons.org/licenses/by-sa/3.0/pl/legalcode*
dc.share.typeotwarte repozytorium
dc.subject.encontrollingpl
dc.subject.enfinancial controllingpl
dc.subject.enfinancial indicatorspl
dc.subject.encrisis managementpl
dc.subject.enservice enterprisespl
dc.subject.enfinancial management of enterprisespl
dc.subject.enmanagement accountingpl
dc.subtypeArticlepl
dc.titleFinancial controlling in service enterprises : key tools and indicators facilitating decision-making process with particular emphasis on improving financial conditionpl
dc.title.journalPrzedsiębiorczość i Zarządzaniepl
dc.title.volumeHolistyczne pośrednictwo finansowepl
dc.typeJournalArticlepl
dspace.entity.typePublication
dc.abstract.enpl
The aim of the paper is to identify and systematize the key tools and indicators for financial controlling in service enterprises which facilitate the effective management decision-making process especially during improving the financial condition of a company. It turns out that some of the indexes do not reflect the specifics and financial condition of an organization. Moreover, some indicators analyzed in isolation from others and without in-depth context taken into account (e.g. business environment) may lead to false conclusions that result in wrong decisions. Along with the growing importance of service companies (including Knowledge-Intensive Business Services), as well as the emergence of industrial and organizational crises, the importance of systematic financial controlling process grows. Based on the narrative literature review and experiences from the construction industry crisis in Poland in 2009-2018, a model of financial controlling system in a service enterprise, based on key indicators and tools was created. The model was based on three perspectives: historical reporting, maintaining the continuity of the company in a crisis situation as well as development and improving a competitive position of a company. The paper provides two contributions to the financial controlling in service enterprises. First, it provides a comprehensive approach to financial controlling by integrating the most crucial tools and indicators useful during the after-crisis recovery process of a company. Second, it proposes a theoretical model of financial controlling in service companies.
dc.affiliationpl
Wydział Zarządzania i Komunikacji Społecznej
dc.contributor.authorpl
Bohatkiewicz-Czaicka, Joanna - 179594
dc.date.accessioned
2019-06-28T08:40:47Z
dc.date.available
2019-06-28T08:40:47Z
dc.date.issuedpl
2019
dc.date.openaccess
0
dc.description.accesstime
w momencie opublikowania
dc.description.numberpl
1, cz. 1
dc.description.physicalpl
125-138
dc.description.pointspl
14
dc.description.version
ostateczna wersja wydawcy
dc.description.volumepl
20
dc.identifier.eissnpl
2543-8190
dc.identifier.issnpl
1733-2486
dc.identifier.projectpl
ROD UJ / OP
dc.identifier.uri
https://ruj.uj.edu.pl/xmlui/handle/item/78193
dc.languagepl
eng
dc.language.containerpl
pol
dc.rights*
Udzielam licencji. Uznanie autorstwa - Na tych samych warunkach 3.0 Polska
dc.rights.licence
CC-BY-SA
dc.rights.uri*
http://creativecommons.org/licenses/by-sa/3.0/pl/legalcode
dc.share.type
otwarte repozytorium
dc.subject.enpl
controlling
dc.subject.enpl
financial controlling
dc.subject.enpl
financial indicators
dc.subject.enpl
crisis management
dc.subject.enpl
service enterprises
dc.subject.enpl
financial management of enterprises
dc.subject.enpl
management accounting
dc.subtypepl
Article
dc.titlepl
Financial controlling in service enterprises : key tools and indicators facilitating decision-making process with particular emphasis on improving financial condition
dc.title.journalpl
Przedsiębiorczość i Zarządzanie
dc.title.volumepl
Holistyczne pośrednictwo finansowe
dc.typepl
JournalArticle
dspace.entity.type
Publication
Affiliations

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