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The cultural heritage, archives and libraries sector is probably the largest industry in the CICERONE research project, and it is definitely not uniform. Instead, it is characterised by a wide variety of organisations, entities and actors. In our empirical research, we explore three case studies. Each represents a differentsegment of the industry. The selection processis discussed in the corresponding sections of the report. The cultural heritage, archives and libraries industry is also probably the least commercialised industry in our project, a feature that may be attributed to its association with collective identity and cultural memory. It is very much oriented towards services and values, and its commercial value tends to be treated as equal to or even lower than its historical, symbolic and social importance. In light of its association with collective identity and cultural memory, cultural heritage is probably one of the most regulated segments of the cultural and creative sector. Regulation is enacted not only at the national level, by national governments as well as by regional and local authorities, but also at the supranational one, by organisations such as UNESCO and the European Union. There are four categories of key actors in the cultural heritage, archives and libraries industry: 1) policy actors, such as the aforementioned organisations and authorities; 2) delivery actors, such as institutions and organisations in the public and the private sector as well as venues and community initiatives; 3) professional actors, such as, among others, associations, producers, entrepreneurs, employees and volunteers; and 4) community actors, such as local groups, visitors and the lay public. Cultural tourism, a sector that is strongly associated with cultural heritage, has been affected adversely by the COVID‐19 pandemic, not just directly by the drop in the number of visitors at museums and heritage sites but also indirectly through the decline of related sectors such as hospitality, gastronomy, transport and commerce. Fewer guests stay at hotels, restaurants and cafes are facing declining footfalls, and income from souvenir shops and commerce in general has fallen. This report includes three case studies from Austria and Poland. In our view, they are important and showcase different dimensions of and perspectives on the cultural heritage, archives and libraries industry, which is extremely large. The first case study is on the Jagiellonian University Museum, the second is on the Wiener Heurigenkultur, an example of intangible cultural heritage, and the third is on the archive of Austrian Popular Music. Each of the case studies serves a different purpose within the framework of the project and the empirical research. The rationale behind the selection of the case studies is explained in the corresponding sections of the report.