Bonus for quality of products and services in the TQM concept : the problems of reality and justice

2020
journal article
article
1
cris.lastimport.wos2024-04-09T19:45:55Z
dc.abstract.enThe article discusses the importance of remuneration systems in organizations using Total Quality Management (TQM) and presents the current state of knowledge regarding the role of remuneration systems in quality improvement. The main objective of this paper is to determine the role played by (rarely researched) bonus systems in the process of motivating employees to improve product and service quality. Firstly, the authors indicate to what extent quality criteria are included in the designing of remuneration systems. Secondly, they provide employee feedback on how motivating their pay systems are. Thirdly, they determine to what extent different pay solutions are assessed as fair. Findings: decisions on bonus granting are based on not only objective product/service quality criteria but also opinions such as assessments made by superiors and criteria such as zero work-related accidents, zero sickness absences, or customer satisfaction levels. Thus, it is difficult to assume that bonus granting criteria are completely fair. The conducted analysis shows that a considerable group of the respondents consider bonus awarding as a source of perceived injustice. The most important factors influencing employee motivation include commendations from superiors (in service enterprises) and the possibility of self-control in production enterprises. Contributions: the conducted research extends the knowledge of the role of bonus systems in processes aimed at improving the quality of services and products.pl
dc.affiliationWydział Zarządzania i Komunikacji Społecznej : Instytut Ekonomii, Finansów i Zarządzaniapl
dc.contributor.authorBugdol, Marek - 127470 pl
dc.contributor.authorJedynak, Piotr - 128512 pl
dc.date.accession2020-09-14pl
dc.date.accessioned2020-09-16T11:12:59Z
dc.date.available2020-09-16T11:12:59Z
dc.date.issued2020pl
dc.date.openaccess0
dc.description.accesstimew momencie opublikowania
dc.description.additionalBibliogr. s. 734-737pl
dc.description.number3pl
dc.description.physical717-737pl
dc.description.publication1,7pl
dc.description.versionostateczna wersja wydawcy
dc.description.volume14pl
dc.identifier.doi10.24874/IJQR14.03-05pl
dc.identifier.issn1800-6450pl
dc.identifier.projectROD UJ / OPpl
dc.identifier.urihttps://ruj.uj.edu.pl/xmlui/handle/item/245949
dc.identifier.weblinkhttp://ijqr.net/journal/v14-n3/5.pdfpl
dc.languageengpl
dc.language.containerengpl
dc.rightsUdzielam licencji. Uznanie autorstwa - Użycie niekomercyjne 4.0 Międzynarodowa*
dc.rights.licenceCC-BY-NC
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/legalcode.pl*
dc.share.typeotwarte czasopismo
dc.subject.enTQMpl
dc.subject.enbonuspl
dc.subject.enmotivationpl
dc.subject.enjusticepl
dc.subtypeArticlepl
dc.titleBonus for quality of products and services in the TQM concept : the problems of reality and justicepl
dc.title.journalInternational Journal for Quality Researchpl
dc.typeJournalArticlepl
dspace.entity.typePublication
cris.lastimport.wos
2024-04-09T19:45:55Z
dc.abstract.enpl
The article discusses the importance of remuneration systems in organizations using Total Quality Management (TQM) and presents the current state of knowledge regarding the role of remuneration systems in quality improvement. The main objective of this paper is to determine the role played by (rarely researched) bonus systems in the process of motivating employees to improve product and service quality. Firstly, the authors indicate to what extent quality criteria are included in the designing of remuneration systems. Secondly, they provide employee feedback on how motivating their pay systems are. Thirdly, they determine to what extent different pay solutions are assessed as fair. Findings: decisions on bonus granting are based on not only objective product/service quality criteria but also opinions such as assessments made by superiors and criteria such as zero work-related accidents, zero sickness absences, or customer satisfaction levels. Thus, it is difficult to assume that bonus granting criteria are completely fair. The conducted analysis shows that a considerable group of the respondents consider bonus awarding as a source of perceived injustice. The most important factors influencing employee motivation include commendations from superiors (in service enterprises) and the possibility of self-control in production enterprises. Contributions: the conducted research extends the knowledge of the role of bonus systems in processes aimed at improving the quality of services and products.
dc.affiliationpl
Wydział Zarządzania i Komunikacji Społecznej : Instytut Ekonomii, Finansów i Zarządzania
dc.contributor.authorpl
Bugdol, Marek - 127470
dc.contributor.authorpl
Jedynak, Piotr - 128512
dc.date.accessionpl
2020-09-14
dc.date.accessioned
2020-09-16T11:12:59Z
dc.date.available
2020-09-16T11:12:59Z
dc.date.issuedpl
2020
dc.date.openaccess
0
dc.description.accesstime
w momencie opublikowania
dc.description.additionalpl
Bibliogr. s. 734-737
dc.description.numberpl
3
dc.description.physicalpl
717-737
dc.description.publicationpl
1,7
dc.description.version
ostateczna wersja wydawcy
dc.description.volumepl
14
dc.identifier.doipl
10.24874/IJQR14.03-05
dc.identifier.issnpl
1800-6450
dc.identifier.projectpl
ROD UJ / OP
dc.identifier.uri
https://ruj.uj.edu.pl/xmlui/handle/item/245949
dc.identifier.weblinkpl
http://ijqr.net/journal/v14-n3/5.pdf
dc.languagepl
eng
dc.language.containerpl
eng
dc.rights*
Udzielam licencji. Uznanie autorstwa - Użycie niekomercyjne 4.0 Międzynarodowa
dc.rights.licence
CC-BY-NC
dc.rights.uri*
http://creativecommons.org/licenses/by-nc/4.0/legalcode.pl
dc.share.type
otwarte czasopismo
dc.subject.enpl
TQM
dc.subject.enpl
bonus
dc.subject.enpl
motivation
dc.subject.enpl
justice
dc.subtypepl
Article
dc.titlepl
Bonus for quality of products and services in the TQM concept : the problems of reality and justice
dc.title.journalpl
International Journal for Quality Research
dc.typepl
JournalArticle
dspace.entity.type
Publication
Affiliations

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