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Obsługa klienta w procesach zarządzania logistycznego
2014
journal article
article
Journal
Przedsiębiorczość i Zarządzanie
14
Alternative title
Customer service in logistics management processes
Author
Sułkowski Łukasz
Morawski Paweł
Volume
15
Number
5, cz. 3
Title of volume
Zarządzanie logistyczne
Pages
197-212
ISSN
1733-2486
eISSN
2543-8190
Keywords in English
logistics
client
logistics customer service
Access date
2020-11-10
Remarks
Bibliogr. s. 211-212
Language
Polish
Journal language
Polish
Abstract in English
This article presents the role and the importance of customer service in logistics management processes of enterprises. From presentation of the key role of the client in business operations, through the definition of logistics customer service and presentation of steps to determine the share of logistics customer service in the creation of the product logistics. The whole article emphasizes the importance of a high level of customer service logistics competitiveness of logistics enterprises. The issue is so important that logistics companies, with comparable technical resources and infrastructure, can distinguish their products just by developing and maintaining customer service processes at the highest level.
| dc.abstract.en | This article presents the role and the importance of customer service in logistics management processes of enterprises. From presentation of the key role of the client in business operations, through the definition of logistics customer service and presentation of steps to determine the share of logistics customer service in the creation of the product logistics. The whole article emphasizes the importance of a high level of customer service logistics competitiveness of logistics enterprises. The issue is so important that logistics companies, with comparable technical resources and infrastructure, can distinguish their products just by developing and maintaining customer service processes at the highest level. | pl |
| dc.contributor.author | Sułkowski, Łukasz - 185997 | pl |
| dc.contributor.author | Morawski, Paweł | pl |
| dc.date.accession | 2020-11-10 | pl |
| dc.date.accessioned | 2020-11-10T11:33:34Z | |
| dc.date.available | 2020-11-10T11:33:34Z | |
| dc.date.issued | 2014 | pl |
| dc.date.openaccess | 0 | |
| dc.description.accesstime | w momencie opublikowania | |
| dc.description.additional | Bibliogr. s. 211-212 | pl |
| dc.description.number | 5, cz. 3 | pl |
| dc.description.physical | 197-212 | pl |
| dc.description.version | ostateczna wersja wydawcy | |
| dc.description.volume | 15 | pl |
| dc.identifier.eissn | 2543-8190 | pl |
| dc.identifier.issn | 1733-2486 | pl |
| dc.identifier.project | ROD UJ / OP | pl |
| dc.identifier.uri | https://ruj.uj.edu.pl/xmlui/handle/item/253350 | |
| dc.identifier.weblink | http://piz.san.edu.pl/docs/e-XV-5-3.pdf#page=197 | pl |
| dc.language | pol | pl |
| dc.language.container | pol | pl |
| dc.rights | Udzielam licencji. Uznanie autorstwa - Na tych samych warunkach 3.0 Polska | * |
| dc.rights.licence | CC-BY-SA | |
| dc.rights.uri | http://creativecommons.org/licenses/by-sa/3.0/pl/legalcode | * |
| dc.share.type | otwarte czasopismo | |
| dc.source.integrator | false | |
| dc.subject.en | logistics | pl |
| dc.subject.en | client | pl |
| dc.subject.en | logistics customer service | pl |
| dc.subtype | Article | pl |
| dc.title | Obsługa klienta w procesach zarządzania logistycznego | pl |
| dc.title.alternative | Customer service in logistics management processes | pl |
| dc.title.journal | Przedsiębiorczość i Zarządzanie | pl |
| dc.title.volume | Zarządzanie logistyczne | pl |
| dc.type | JournalArticle | pl |
| dspace.entity.type | Publication |
dc.abstract.enpl
This article presents the role and the importance of customer service in logistics management processes of enterprises. From presentation of the key role of the client in business operations, through the definition of logistics customer service and presentation of steps to determine the share of logistics customer service in the creation of the product logistics. The whole article emphasizes the importance of
a high level of customer service logistics competitiveness of logistics enterprises. The issue is so important that logistics companies, with comparable technical resources and infrastructure, can distinguish their products just by developing and maintaining customer service processes at the highest level. dc.contributor.authorpl
Sułkowski, Łukasz - 185997 dc.contributor.authorpl
Morawski, Paweł dc.date.accessionpl
2020-11-10 dc.date.accessioned
2020-11-10T11:33:34Z dc.date.available
2020-11-10T11:33:34Z dc.date.issuedpl
2014 dc.date.openaccess
0 dc.description.accesstime
w momencie opublikowania dc.description.additionalpl
Bibliogr. s. 211-212 dc.description.numberpl
5, cz. 3 dc.description.physicalpl
197-212 dc.description.version
ostateczna wersja wydawcy dc.description.volumepl
15 dc.identifier.eissnpl
2543-8190 dc.identifier.issnpl
1733-2486 dc.identifier.projectpl
ROD UJ / OP dc.identifier.uri
https://ruj.uj.edu.pl/xmlui/handle/item/253350 dc.identifier.weblinkpl
http://piz.san.edu.pl/docs/e-XV-5-3.pdf#page=197 dc.languagepl
pol dc.language.containerpl
pol dc.rights*
Udzielam licencji. Uznanie autorstwa - Na tych samych warunkach 3.0 Polska dc.rights.licence
CC-BY-SA dc.rights.uri*
http://creativecommons.org/licenses/by-sa/3.0/pl/legalcode dc.share.type
otwarte czasopismo dc.source.integrator
false dc.subject.enpl
logistics dc.subject.enpl
client dc.subject.enpl
logistics customer service dc.subtypepl
Article dc.titlepl
Obsługa klienta w procesach zarządzania logistycznego dc.title.alternativepl
Customer service in logistics management processes dc.title.journalpl
Przedsiębiorczość i Zarządzanie dc.title.volumepl
Zarządzanie logistyczne dc.typepl
JournalArticle dspace.entity.type
Publication Affiliations
No affiliation
Sułkowski, Łukasz
Morawski, Paweł
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