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Quality management standard for learning service providers : critical analysis
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Quality management standard for learning service ...
Bibliographic description
| title: | Quality management standard for learning service providers : critical analysis |
| alternative title: |
Standard zarządzania jakością dla dostawców usług szkoleniowych : krytyczna analiza |
| author: | Wawak Sławomir, Batko Roman  , Rogala Piotr |
| Journal title: | Problemy Zarządzania |
| volume: | 15 |
| issue: | 1 (65), cz. 1 |
| date of publication: | 2017 |
| pages: | 176-191 |
| ISSN: |
1644-9584 |
| eISSN: |
2300-8792 |
| DOI: | |
| URL: |
https://pz.wz.uw.edu.pl/resources/html/article/details?id=169459 |
| date accessed: |
2019-04-25 |
| language: | English |
| Journal language: | English |
| abstract in english: | The paper discusses the usefulness of two dedicated quality management systems for learning service providers. The systems have been described in the international standard ISO 29990 and Polish national standards MSUES (Małopolska Standards for Education and Training Services). The results are based on a survey of managers who have implemented one of those systems in their training companies. It was found that the implementation of the discussed systems could contribute to success on the training market. The quality of training services is viewed as an important factor in personnel improvement. Most of the studies on that subject omit the key cause of high quality training, which is quality management in the training company. This paper attempts to bridge that gap. |
| keywords in polish: | firma szkoleniowa, wyniki badań, zarządzanie jakością, standardy zarządzania |
| keywords in english: | training company, research results, quality management, management standards |
| number of pulisher's sheets: | 1 |
| affiliation: | Wydział Zarządzania i Komunikacji Społecznej : Instytut Kultury |
| type: | journal article |
| subtype: | academic paper |
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