tytuł:
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Social participation in the process approach in public organisations (illustrated by the example of TSU) |
autor: |
Maciąg Justyna , Szczudlińska-Kanoś Agnieszka , Sasak Janusz
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redaktor:
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Jałocha Beata , Lenart-Gansiniec Regina , Bogacz-Wojtanowska Ewa , Prawelska-Skrzypek Grażyna
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tytuł publikacji zbiorowej:
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The complex identity of public management : aims, attitudes, approaches |
data wydania
:
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2017 |
miejsce wydania : wydawca:
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Kraków : Jagiellonian University Institute of Public Affairs
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strony:
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59-72 |
ISBN: |
978-83-65688-16-3
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eISBN: |
978-83-65688-17-0
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seria: |
Monographs and Studies of the Jagiellonian University Institute of Public Affairs
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adres URL: |
http://www.isp.uj.edu.pl/documents/2103800/7252370/THE+COMPLEX+IDENTITY+OF+PUBLIC+MANAGEMENT/2b8f3673-716d-4342-9b37-6f1376b79bc7
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data dostępu: |
2018-01-11
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uwagi:
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Bibliogr. s. 70-72 |
język: |
angielski |
język publikacji zbiorowej:
|
angielski |
abstrakt w j. angielskim: |
The process management system compliant with the requirements of the ISO 9001 Standard, if it is implemented correctly and takes into account organisational and technical, as well as social and cultural aspects of a public organisation's actions, supports the concept of good governance, including the idea of social participation. The 2015 revision of the standard made it more fitting to the context of activities of a public organisation such as a city or a commune. It includes elements indicated as lacking in new concepts of public organisation management by researchers (cf. Denhardt 2011, p. 157), and it can effectively support TSUs in the realisation of fundamental postulates (Wiatrak 2005, p. 41) in terms of an effective execution of the social participation process through: clear orientation on residents and supporting their own objectives and tasks, simple and understandable values, action objectives, and tasks, ability to learn occurring changes and adapt to the changing circumstances, communicating with residents to acquire their approval for actions taken by the commune, exerting motivating influence on residents’ behaviour, according to the adopted strategy, broader consideration of the role of people as well as social, psychological, technical, and organisational factors of the work environment. The standard is a result of several dozen years of international experience in building efficient and effective management systems in various organisations, including public ones, therefore it enables fulfilling the postulate of combining theory with practice (cf. Denhardt 2011, p. 157). The area outlined in this paper requires further in-depth studies, both in its theoretical and practical dimension. |
liczba arkuszy wydawniczych: |
0,68 |
wydział: instytut / zakład / katedra: |
Wydział Zarządzania i Komunikacji Społecznej : Instytut Spraw Publicznych |
typ: |
artykuł (rozdział) w książce |
podtyp: |
artykuł |