The main purpose of this article is to explore the information-sharing process in complex systems on the basis of public safety management, and also identify the role of emergency call centres in this area. The methodology, based on the desk research method and empirical investigations, contains semi-structured interviews with the heads of 4 emergency call centres in Poland (25% of all of them), 1 in the Czech Republic, and also 54 survey questionnaires with the operators of these centres. As a result, the model of information sharing in complex systems was elaborated, and also the properties of this process were explored.
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dc.subject.en
information sharing
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dc.subject.en
emergency call centre
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dc.subject.en
complex system
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dc.subject.en
public safety management
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dc.description.volume
213
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dc.description.publication
0,4
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dc.description.conftype
international
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dc.identifier.doi
10.1016/j.sbspro.2015.11.493
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dc.identifier.eissn
1877-0428
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dc.title.journal
Procedia. Social and Behavioral Sciences
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dc.title.volume
20th International Scientific Conference "Economics and Management 2015 (ICEM-2015)"
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dc.language.container
eng
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dc.date.accession
2016-06-06
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dc.affiliation
Wydział Zarządzania i Komunikacji Społecznej : Instytut Spraw Publicznych
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dc.subtype
ConferenceProceedings
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dc.conference
20th International Scientific Conference Economics and Management - 2015 (ICEM-2015); 2015-05-06; 2015-05-08; Kaunas; Litwa; indeksowana w Web of Science; ; ;
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dc.rights.original
CC-BY-NC-ND; otwarte czasopismo; ostateczna wersja wydawcy; w momencie opublikowania; 0;
Except where otherwise noted, this item's license is described as Udzielam licencji. Uznanie autorstwa - Użycie niekomercyjne - Bez utworów zależnych 4.0 Międzynarodowa