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Selected proposals and possibilities of trust development within the TQM concept

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Selected proposals and possibilities of trust development within the TQM concept

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dc.contributor.author Bugdol, Marek [SAP11017858] pl
dc.date.accessioned 2014-09-29T07:16:15Z
dc.date.available 2014-09-29T07:16:15Z
dc.date.issued 2013 pl
dc.identifier.issn 1754-2731 pl
dc.identifier.uri http://ruj.uj.edu.pl/xmlui/handle/item/1744
dc.language eng pl
dc.title Selected proposals and possibilities of trust development within the TQM concept pl
dc.type JournalArticle pl
dc.description.physical 75-88 pl
dc.abstract.en Purpose: The purpose of this paper is to define the meaning of trust in the total quality management (TQM) concept and to present the practical possibilities of its development. Design/methodology/approach – The basic research method was a study of the literature on the subject. First, the author carried out a detailed analysis of the literature on the subject and distinguished several thematic aspects comprising, among other things, the role and meaning of organizational values in management, the role of trust and its relation to other organizational values, and recommendations concerning trust development. The following stage was classification and categorization. Most of the issues were arranged in order and particular contents were ascribed to predetermined research aspects. The system approach and, indirectly, the hermeneutic interpretation were used in the article. Findings – The research confirmed the possibility of trust development, taking into consideration a specific character of TQM. On the basis of previously developed concepts, the author proposes three methods of trust development in the TQM environment: taking into consideration an organizational values system; applying various trust types; and applying the key elements of TQM. Practical implications – On the basis of the presented methods of TQM development, trust development programmes can be created. This is what some organizations have already been doing (e.g. Boeing‐Seattle). Originality/value – The article is the first attempt to present the methods of trust development within the context of the specific character of TQM. pl
dc.subject.en trust pl
dc.subject.en total quality management pl
dc.subject.en organizational values pl
dc.description.volume 25 pl
dc.description.number 1 pl
dc.description.publication 0,8 pl
dc.identifier.doi 10.1108/17542731311286441 pl
dc.identifier.eissn 1754-274X pl
dc.title.journal The TQM Journal pl
dc.language.container eng pl
dc.affiliation Wydział Zarządzania i Komunikacji Społecznej : Instytut Ekonomii i Zarządzania pl
dc.subtype Article pl
dc.rights.original bez licencji pl
.pointsMNiSW [2013 B]: 10


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