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Work satisfaction, causes, and sources of job stress and specific ways of coping : a case study of white-collar outsourcing service Employees
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Work satisfaction, causes, and sources of job stress ...
Bibliographic description
| title: | Work satisfaction, causes, and sources of job stress and specific ways of coping : a case study of white-collar outsourcing service Employees |
| author: | Łącała Zofia  , Seklecka Luiza, Marek Tadeusz
|
| Journal title: | Human Factors and Ergonomics in Manufacturing & Service Industries |
| volume: | 23 |
| issue: | 6 |
| date of publication: | 2013 |
| pages: | 590-600 |
| ISSN: |
1090-8471 2157-4650 |
| eISSN: |
1520-6564 |
| DOI: | |
| URL: | |
| date accessed: |
2016-05-24 |
| language: | English |
| Journal language: | English |
| abstract in english: | This study investigated work-related stresses in the business outsourcing service environment. Eighty-six white-collar professionals who occupied low-level managerial positions in a business accounting outsourcing company took part in the field study. The derived scales for the sources of stress, work satisfaction, and coping with stress had different structure than those contained in the original occupational stress indicator scale of Cooper, Sloan, and Williams (1988). The study results also illustrate that the observed sources of work stress perceived by white-collar employees of the outsourcing firm are unique to this occupational group and specific to this sector of business activity. Future research efforts will focus on comparative analysis of work stress in outsourcing companies across different cultures. |
| keywords in english: | work stress, coping, white-collar employees, business outsorcing, work stress, coping, white-collar employees, business outsourcing |
| number of pulisher's sheets: | 0,5 |
| affiliation: | Wydział Zarządzania i Komunikacji Społecznej : Instytut Psychologii Stosowanej, Wydział Zarządzania i Komunikacji Społecznej : Instytut Ekonomii i Zarządzania |
| type: | journal article |
| subtype: | academic paper |
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