Purpose - The article discusses the problem of information and knowledge management (IKM) in higher education institutions. The research aims to determine the way in which the knowledge resources of a higher education institution are managed. The author intends to define how the information system is shaped and how information and knowledge are used in the reporting processes and for decision-making efficiency. Design/methodology/approach - 38 university administration employees from six higher education institutions in Poland participated in the study. Information barriers and benefits resulting from the implementation of the central reporting system ‘POL-on’ were identified by using the sense-making technique. The purpose of the interviews was to determine the procedural and behavioural conditions of the reporting and decision-making processes in higher education institutions in Poland. Findings - Four characteristics of IKM in higher education institutions are suggested. A link between the information culture of the institution, its size and structure as well as the adopted model of IKM is demonstrated. Originality/value - The main contribution of this paper is to introduce a framework for study the IKM in higher education institutions from the perspective of information culture. Higher education institutions have developed different styles of striving for efficiency regarding decision-making and reporting in administration. The IM and KM are now proved to be an integrated processes in higher education institutions’ administrative activities.
słowa kluczowe w j. angielskim:
higher education, information culture, information management, knowledge management
liczba arkuszy wydawniczych:
1,3
wydział: instytut / zakład / katedra:
Wydział Zarządzania i Komunikacji Społecznej : Instytut Studiów Informacyjnych
typ:
artykuł w czasopiśmie
podtyp:
artykuł
punktacja MEiN [2019]: 70
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