Bibliogr. s. 206-207. Strona wydawcy: https://www.wuj.pl

This paper presents the 2003 results of empirical research carried into effect by using the questionnaire with interview method in one of the leading enterprises of the nutritive sector in Poland. The aim of this exploration was to define an influence of chosen factors, which results from initiating and certifying systems of quality management on the costs and benefits of improvement quality management. Besides, indication which from accepted variants that present adequate quality systems, best satisfy all analyzed factors, simultaneously supplies the biggest benefits to enterprise. To solve this problem, the Analytic Hierarchy Process (AHP) method with cost - benefit analysis was applied allowing for complex formulation of a given problem. The author’s intention was to show the utility of these methods in the solution of this problem and in similar multicriteria decision problems.