Skarga na Twitterze (sposoby wyrażania skarg przez klientów firm telekomunikacyjnych)

2015
journal article
article
dc.abstract.enThis paper id dedicated to statements expressing complaint, which are published on Twitter, a microblogging website. The research material covers interaction between customers and service providers of telecommunication companies. The aim of the analysis is to determine the impact of the communication channel on the structure and content of the expressed complaints and to examine linguistic properties of complaints. The research serves also the purpose of identifying intentions of the users expressing their complaints and the degree of effectiveness of the complaints expressed on the social networking website. Taking up the analysis of the abovementioned problem is caused by increased frequency of using Twitter by enterprises and customers. The analysis enabled indetification of the most common components of the statements expressing complaint and the most popular linguistic devices aimed at expressing dissatisfaction.pl
dc.affiliationWydział Filologiczny : Instytut Filologii Angielskiejpl
dc.contributor.authorTereszkiewicz, Anna - 142858 pl
dc.date.accessioned2016-03-24T13:17:02Z
dc.date.available2016-03-24T13:17:02Z
dc.date.issued2015pl
dc.description.additionalBibliogr. s. 39-40pl
dc.description.number9 (728)pl
dc.description.physical28-40pl
dc.identifier.issn0551-5343pl
dc.identifier.urihttp://ruj.uj.edu.pl/xmlui/handle/item/22914
dc.languagepolpl
dc.language.containerpolpl
dc.rightsDodaję tylko opis bibliograficzny*
dc.rights.licencebez licencji
dc.rights.uri*
dc.subtypeArticlepl
dc.titleSkarga na Twitterze (sposoby wyrażania skarg przez klientów firm telekomunikacyjnych)pl
dc.title.alternativeComplaint on Twitter (manners of expressing complaints by customers of telecommunication companies)pl
dc.title.journalPoradnik Językowypl
dc.typeJournalArticlepl
dspace.entity.typePublication
dc.abstract.enpl
This paper id dedicated to statements expressing complaint, which are published on Twitter, a microblogging website. The research material covers interaction between customers and service providers of telecommunication companies. The aim of the analysis is to determine the impact of the communication channel on the structure and content of the expressed complaints and to examine linguistic properties of complaints. The research serves also the purpose of identifying intentions of the users expressing their complaints and the degree of effectiveness of the complaints expressed on the social networking website. Taking up the analysis of the abovementioned problem is caused by increased frequency of using Twitter by enterprises and customers. The analysis enabled indetification of the most common components of the statements expressing complaint and the most popular linguistic devices aimed at expressing dissatisfaction.
dc.affiliationpl
Wydział Filologiczny : Instytut Filologii Angielskiej
dc.contributor.authorpl
Tereszkiewicz, Anna - 142858
dc.date.accessioned
2016-03-24T13:17:02Z
dc.date.available
2016-03-24T13:17:02Z
dc.date.issuedpl
2015
dc.description.additionalpl
Bibliogr. s. 39-40
dc.description.numberpl
9 (728)
dc.description.physicalpl
28-40
dc.identifier.issnpl
0551-5343
dc.identifier.uri
http://ruj.uj.edu.pl/xmlui/handle/item/22914
dc.languagepl
pol
dc.language.containerpl
pol
dc.rights*
Dodaję tylko opis bibliograficzny
dc.rights.licence
bez licencji
dc.rights.uri*
dc.subtypepl
Article
dc.titlepl
Skarga na Twitterze (sposoby wyrażania skarg przez klientów firm telekomunikacyjnych)
dc.title.alternativepl
Complaint on Twitter (manners of expressing complaints by customers of telecommunication companies)
dc.title.journalpl
Poradnik Językowy
dc.typepl
JournalArticle
dspace.entity.type
Publication
Affiliations

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