Selected proposals and possibilities of trust development within the TQM concept

2013
journal article
article
12
cris.lastimport.wos2024-04-09T18:09:37Z
dc.abstract.enPurpose: The purpose of this paper is to define the meaning of trust in the total quality management (TQM) concept and to present the practical possibilities of its development. Design/methodology/approach – The basic research method was a study of the literature on the subject. First, the author carried out a detailed analysis of the literature on the subject and distinguished several thematic aspects comprising, among other things, the role and meaning of organizational values in management, the role of trust and its relation to other organizational values, and recommendations concerning trust development. The following stage was classification and categorization. Most of the issues were arranged in order and particular contents were ascribed to predetermined research aspects. The system approach and, indirectly, the hermeneutic interpretation were used in the article. Findings – The research confirmed the possibility of trust development, taking into consideration a specific character of TQM. On the basis of previously developed concepts, the author proposes three methods of trust development in the TQM environment: taking into consideration an organizational values system; applying various trust types; and applying the key elements of TQM. Practical implications – On the basis of the presented methods of TQM development, trust development programmes can be created. This is what some organizations have already been doing (e.g. Boeing‐Seattle). Originality/value – The article is the first attempt to present the methods of trust development within the context of the specific character of TQM.pl
dc.affiliationWydział Zarządzania i Komunikacji Społecznej : Instytut Ekonomii i Zarządzaniapl
dc.contributor.authorBugdol, Marek - 127470 pl
dc.date.accessioned2014-09-29T07:16:15Z
dc.date.available2014-09-29T07:16:15Z
dc.date.issued2013pl
dc.description.number1pl
dc.description.physical75-88pl
dc.description.publication0,8pl
dc.description.volume25pl
dc.identifier.doi10.1108/17542731311286441pl
dc.identifier.eissn1754-274Xpl
dc.identifier.issn1754-2731pl
dc.identifier.urihttp://ruj.uj.edu.pl/xmlui/handle/item/1744
dc.languageengpl
dc.language.containerengpl
dc.rights.licencebez licencji
dc.subject.entrustpl
dc.subject.entotal quality managementpl
dc.subject.enorganizational valuespl
dc.subtypeArticlepl
dc.titleSelected proposals and possibilities of trust development within the TQM conceptpl
dc.title.journalThe TQM Journalpl
dc.typeJournalArticlepl
dspace.entity.typePublication
cris.lastimport.wos
2024-04-09T18:09:37Z
dc.abstract.enpl
Purpose: The purpose of this paper is to define the meaning of trust in the total quality management (TQM) concept and to present the practical possibilities of its development. Design/methodology/approach – The basic research method was a study of the literature on the subject. First, the author carried out a detailed analysis of the literature on the subject and distinguished several thematic aspects comprising, among other things, the role and meaning of organizational values in management, the role of trust and its relation to other organizational values, and recommendations concerning trust development. The following stage was classification and categorization. Most of the issues were arranged in order and particular contents were ascribed to predetermined research aspects. The system approach and, indirectly, the hermeneutic interpretation were used in the article. Findings – The research confirmed the possibility of trust development, taking into consideration a specific character of TQM. On the basis of previously developed concepts, the author proposes three methods of trust development in the TQM environment: taking into consideration an organizational values system; applying various trust types; and applying the key elements of TQM. Practical implications – On the basis of the presented methods of TQM development, trust development programmes can be created. This is what some organizations have already been doing (e.g. Boeing‐Seattle). Originality/value – The article is the first attempt to present the methods of trust development within the context of the specific character of TQM.
dc.affiliationpl
Wydział Zarządzania i Komunikacji Społecznej : Instytut Ekonomii i Zarządzania
dc.contributor.authorpl
Bugdol, Marek - 127470
dc.date.accessioned
2014-09-29T07:16:15Z
dc.date.available
2014-09-29T07:16:15Z
dc.date.issuedpl
2013
dc.description.numberpl
1
dc.description.physicalpl
75-88
dc.description.publicationpl
0,8
dc.description.volumepl
25
dc.identifier.doipl
10.1108/17542731311286441
dc.identifier.eissnpl
1754-274X
dc.identifier.issnpl
1754-2731
dc.identifier.uri
http://ruj.uj.edu.pl/xmlui/handle/item/1744
dc.languagepl
eng
dc.language.containerpl
eng
dc.rights.licence
bez licencji
dc.subject.enpl
trust
dc.subject.enpl
total quality management
dc.subject.enpl
organizational values
dc.subtypepl
Article
dc.titlepl
Selected proposals and possibilities of trust development within the TQM concept
dc.title.journalpl
The TQM Journal
dc.typepl
JournalArticle
dspace.entity.type
Publication

* The migration of download and view statistics prior to the date of April 8, 2024 is in progress.

Views
17
Views per month
Views per city
Ashburn
5
Wroclaw
2
Chandler
1
Chiyoda-ku
1
Des Moines
1
Dublin
1

No access

No Thumbnail Available