An aim of research described in the article was to evaluate usefulness of the university information system, which precedes its reorganization. The study was conducted among representatives of all stakeholders - system users: candidates, students and university authorities. A need of system users expressed in the study: change of the approach in its construction - from purely information to procedural, it is consistent with a current process approach in systems design, intensified by the fashionable service oriented architecture (SOA). This thread was developed by conducting literature research and analysis of student information systems best practices. As a result the processes were selected and described, which implementation may assist the university system. Research result can be used by system designers for its improvement.